Shipping Policy

It takes approximately 3-7 business days for orders to be delivered after the order processing time frame. 

 

Orders are processed Mondays through Fridays excluding weekends and holidays, We have a standard 24-72 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. 

 

Order processing begins as soon as an order is submitted, as a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.

 

You will receive an email with a tracking number once your items have been shipped.

 

Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

 

RJ Royalty reserves the right to request additional payment and shipping verification after an order is submitted.

 

Undeliverable/Lost/Return to Sender Packages

 

Returned to sender packages will be restocked and you will be issued store credit in the form of an  RJ Royalty E-Gift Card minus the initial shipping and a 20% restocking fee. 

We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. 

However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.

 

Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.

 

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. However you have our full commitment to servicing you.