RJ Royalty Watches have a lifetime guarantee.

After your payment is verified, it takes up to 24-72 hours to process and ship your order. This does not include weekends or holidays.

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change.

After the order is shipped, RJ Royalty cannot actively change the shipping address. You can contact the carrier to submit your request, but RJ Royalty cannot guarantee that the carrier will meet your requirements and change the shipping address.

Once your order is packed and ready to ship, you’ll receive a tracking number via e-mail so you can keep an eye on its activity while it makes its way to you.

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to orders@rjroyalty.com
Our customer support team will be happy to help resolve this for you.

If you are not completely satisfied with your purchase when it arrives, or if there is a discrepancy in your order, please retain all documentation and packaging and start your return by emailing us.

RJ Royalty provides a 14 day return or exchange policy and a lifetime warranty on our products.

You may return any unused RJ Royalty products in their original packaging for a full refund within 14 business days. Items that have been worn or watches with plastic covers removed from the top, back, or crown of the watch, are not eligible for returns. Items must be returned unused and in their original packaging. 

You must first request an authorization for your package. To obtain an authorization, contact us by e-mail at orders@rjroyaty.com

Ship your package and insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package.

We are not responsible for any loss or damage that occurs during shipping.

Please find more information about returns and exchange via our refund policy. For further inquiries or concerns, please contact us by email at orders@rjroyalty.com.

You may exchange unused items within 14 days of receipt.

We recommend using a  jewelry cloth to clean.

or clean your watch regularly by wiping it with a soft cloth dampened with fresh water, especially after exposure to seawater.

Swiss or Swiss Ronda Movement.

You’ll use the crown to adjust both the time and, if your watch has a date indicator, the date on your RJ Royalty watch.

To set the date, unscrew the crown and pull it out one step, then turn it clockwise. To set the time, pull the crown out two steps and turn it clockwise to set the date.

Once you’re finished, press the crown back in fully to start the watch. Please ensure the crown is securely pushed in, as the watch won’t start otherwise.

316L stainless steel and sapphire crystal glass. The only thing harder than this glass is a diamond. 

Only the best for our customers.

Yes 5 ATM level of water resistance.

Fine jewelry should be the last thing you put on before you leave the house and the first thing you take off when you get home. It is "fine" and delicate, and should be treated as such. 

We suggest removing jewelry before swimming, as chemicals used to treat pools may damage jewelry.

It is also best to remove your jewelry before showering, as soaps, shampoos, etc. can get caught in your jewelry.

If you prefer to keep your jewelry on, it is important to stay on top of routine maintenance.

When you remove your jewelry for bed, swimming, showering, and any other activity that may affect the integrity of your piece, please store each piece individually to avoid tangling and scratching.

Please keep in mind, gold is durable but malleable, and scratches are expected with time and wear.

RJ Royalty products can be shipped to most countries and regions in the world. 

The delivery time to the United States is 3–7 business days after we receive an order. We also offer 1 & 2 day expedited shipping options.

We ship all our products from our warehouse in Scarsdale New York.

Incorporated and based in New York.

Our manufacturers are located in Asia and Switzerland.

RJ Royalty is a Swiss designed watch and jewelry brand founded by 2 best friends. The inspiration for the brand emerged during their… View full story here https://rjroyalty.com/pages/brand-story

RJ Royalty is a Swiss designed label specialized in crafting contemporary watches and jewelry that stand the test of time. We're renowned for fusing our travels into our designs. Providing the perfect accessories for the modern man & woman.  Read the full story here https://rjroyalty.com/pages/brand-story

We’re happy to hear it. Please email collab@rjroyalty.com with a bit about you, and why you’d like to collaborate. We’ll get back to you as soon as we can.

We’re happy to hear it. Please email collab@rjroyalty.com with a bit about you, and why you’d like to become an ambassador. We’ll get back to you as soon as we can.